Not Able To Open RPM Login Screen

(Doc ID 782636.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Retail Price Management - Version 12.0.5 and later
Information in this document applies to any platform.
Checked for relevance on 24-August-2010
Checked for relevance on 16-April-2014


You have modified the '/etc/hosts' file of the client machine and the entry for the server machine is added in the same file.
The users are not able to open the login page of RPM.

When one types the RPM link (eg: http://<RPMSERVER>:7777/rpm/rpm.jnlp), the login page is not displayed 
and the following  fatal exception is received:

com.retek.platform.exception.RetekNetworkException: Server connection failed and retries were not
successful .
exception id: 1232430346506
at com.retek.platform.service.ServiceAccessor.callRemoteMethod(
at com.retek.platform.service.ServiceAccessorProxy.invoke(
at $ Source)
at com.retek.rpm.gui.bootstrap.InitializeServerBootStrap.start(
at com.retek.platform.client.bootstrap.BootStrapManager.nextBootStrap(
at Source)
Caused by: javax.naming.NameNotFoundException:
com/retek/rpm/app/core/service/RPMCommandExecutionService not found
at com.evermind.server.rmi.RMIClientContext.lookup(
at javax.naming.InitialContext.lookup(Unknown Source)
at com.retek.platform.service.EjbServiceLocator.findEjbHome(
at com.retek.platform.service.EjbServiceLocator.locate(
at com.retek.platform.service.ServiceFactory.getServicesImpl(
at com.retek.platform.service.ServiceFactory.getService(
at com.retek.platform.service.ServiceAccessor.getNamedService(
at com.retek.platform.service.ServiceAccessor.callRemoteMethod(


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