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Selecting Help Crashes Oracle Utilities Mobile Workforce Management (MWM) Version 1.4.5.19 or Earlier on Workstations with MS Internet Explorer 7 (Doc ID 782829.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.4.5 and later   [Release: 1.4 and later ]
Oracle Utilities Mobile Workforce Management - Version: 1.4.5 to 1.4.5   [Release: 1.4 to 1.4]
Information in this document applies to any platform.

Symptoms

When accessing help within the Dispatch Workstation (DW) or Mobile Workstation (MW) the station is crashing.  This is happening with machines that are using Microsoft Internet Explorer 7 (IE7).  This crash is identified by the following entry in the Station.Crash file:

...

Module: C:\WINDOWS\system32\hhctrl.ocx

...

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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