Inconsistent Rating Behavior With Multi RUM Option (Doc ID 782921.1)

Last updated on MARCH 05, 2019

Applies to:

Symptoms

Consider the following scenario to understand the problem :

* Two products are configured:
   product_1 - with single RUM say Duration, with priority say 50,000
   product_2 - with multi RUM say Duration & Occurrence with priority 0.
* These two products are attached to one deal, say deal_1, and one account is created which purchased this deal.
* While rating the usage, rating is only done with the single RUM Duration and the multi RUM is not being used. Even when product_2 is qualified for rating, still only the RUM associated with product_1 is being used during rating.

Steps To Reproduce:

1. Create 2 products as follows :
   - p1 with single RUM (Duration), with priority 50,000
   - p2 with multi RUM (Duration, Occurrence), priority 0
2. Create a deal that uses both products
3. Create an account and purchase the above deal
4. Rate the usage for this account in such way that p1 will be disqualified for rating and the second product p2 (with multi RUM) will be picked for rating
5. In the log you will find only single RUM is used (Duration is used)

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.