How to Retrieve Production Templates from the Oracle Legal Whitehill Enterprise Server (Doc ID 783130.1)

Last updated on JULY 05, 2010

Applies to:

Oracle Legal Whitehill Enterprise - Version: 5.0.3 and later   [Release: 5.0 and later ]
Information in this document applies to any platform.

Goal

This document outlines the steps to retrieve templates from the production folders of active Whitehill Enterprise Converters.  Support analysts will frequently request the most recent set of templates when troubleshooting Service Requests.  This document is meant to help facilitate these requests when the client may be unfamiliar with the Whitehill Enterprise environment.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms