Write-Off Reversal Not Reversing Writeoff Tax When Event Has Multiple Tax Codes (Doc ID 784085.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.0 to 7.0.0.0.0 [Release 7.0.0]
Information in this document applies to any platform.
Checked for relevance on 13-Dec-2013.
*** Checked for relevance on 01-29-2016 ***

Symptoms

If an account has had multiple charges with different tax codes written off, and a writeoff reversal is done on this account, the writeoff reversal is (incorrectly) only reversing the writeoff on one balance impact of the writeoff tax_account event.

Example :

There are 2 balance impacts for the tax_account writeoff event (poid_type '/event/billing/writeoff/tax_account'), one for tax code of 40 (10%), and one for tax_code 41 (8.989%), and only the amount for tax_code 40 is getting reversed.


Steps To Reproduce :

  1. Add two one-off charges to an account:
    i)  $30 with taxcode 42 (10%)
    ii) $10 with taxcode 41 (8.989%)
  2. Bill the account.
  3. Writeoff the account's charges using PCM_OP_AR_ACCOUNT_WRITEOFF.
  4. All the charges are written off, the write off events are created.
  5. Apply a $20 payment to the account, triggering a write off reversal.
  6. The writeoff reversal completes successfully, but does not reverse ALL the taxcodes.


Business Impact :
Invoices are not reconciling correctly, accounts balances are incorrect.

Cause

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