Payment Information Is Not Retrieved In Customer Center (Doc ID 784421.1)

Last updated on SEPTEMBER 18, 2009

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
This problem can occur on any platform.

Symptoms

Payment received panel of payment tab is empty in Customer Center though a payment is made

Steps To Reproduce:
1) Open a few accounts that have the payment records through Customer Center
2) Click the payment tab of one of the accounts
3) Use the search criteria and try to retrieve  payment received information .

The search does not retrieve any payment and gives a message that no item was found.

Subsequently when one tries to close all the accounts and just open the above account, it fetches the record successfully.

This issue is random, and there is no pattern to this behaviour

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms