Payment Information Is Not Retrieved In Customer Center
Last updated on SEPTEMBER 18, 2009
Applies to:Oracle Communications Billing and Revenue Management - Version: 220.127.116.11.0
This problem can occur on any platform.
Payment received panel of payment tab is empty in Customer Center though a payment is made
1) Open a few accounts that have the payment records through Customer Center
2) Click the payment tab of one of the accounts
3) Use the search criteria and try to retrieve payment received information .
The search does not retrieve any payment and gives a message that no item was found.
Subsequently when one tries to close all the accounts and just open the above account, it fetches the record successfully.
This issue is random, and there is no pattern to this behaviour
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms