Last updated on OCTOBER 16, 2016
Applies to:Oracle Utilities Work and Asset Management - Version: 1.8.0
This problem can occur on any platform.
### Steps to Reproduce ###
Pull up an existing Asset ID. Add an attachment to the ATTACHMENTS view and select the 'WO' indicator.
Create a Service Request
Enter the Asset on the Service Request Asset List
Activate the Service Request and convert it to a Work Order
Pull up the Work Order that was created.
Select Task Detail
The Asset was added to the WO Task Asset List
However,check the Attachments View-the attachment from the Asset was not copied to the WO
If the Asset ID is added to the WO Task,the attachment is copied over.
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