New Order In Web Client Error No Creation Tasks Are Available (Doc ID 785031.1)

Last updated on APRIL 06, 2015

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 to 7.2.4 [Release 6.3 to 7.2]
Information in this document applies to any platform.
***Checked for relevance on 08-Feb-2013***
***Checked for relevance on 06-Apr-2015***

Symptoms

When "New Order" is clicked in the OSM Web Client, receive:

No creation tasks are available

The following exception in BEA log:

<Feb 21, 2009 6:04:52 AM EST> <Error> <oms.core> <600108> <An OMS Exception has been thrown. Reason: com.mslv.oms.security.OMSSecurityException: No creation tasks are available.
com.mslv.oms.security.OMSSecurityException: No creation tasks are available.
at com.mslv.oms.jsp.processor.NewOrderProcessor.processRequest(Unknown Source)
at com.mslv.oms.jsp.controller.RequestController.a(Unknown Source)
at com.mslv.oms.jsp.controller.RequestController.processRequest(Unknown Source)
at com.mslv.oms.jsp.controller.MainServlet.a(Unknown Source)
at com.mslv.oms.jsp.controller.MainServlet.doProcess(Unknown Source)
Truncated. see log file for complete stacktrace

Cause

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