Undo Automation Cannot Access Order Data (Doc ID 787836.1)

Last updated on AUGUST 13, 2013

Applies to:

Oracle Communications Order and Service Management - Version: 6.3.1 and later   [Release: 6.3 and later ]
Information in this document applies to any platform.

Symptoms

OSM instantiates the plug-in that performs the undo automation, but it immediately gets an error when trying to retrieve the order data.

Steps To Reproduce:
Problem manifests when cancelling an order. Manual undo tasks occur as expected but the problem is when you have automated task for the undo mode.

Cause

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