Error Canceling Deal/Product In Customer Center (Doc ID 787887.1)

Last updated on DECEMBER 17, 2010

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.1.0.0 and later   [Release: 7.3.1 and later ]
Information in this document applies to any platform.
***Checked for relevance on 17-Dec-2010***

Symptoms

When attempting to cancel a deal in Customer Center, the following error message is displayed:
The deal could not be canceled. Contact your system administrator.


Errors in cm.pinlog:
E Thu May 23 21:34:51 2013  ashiasadevd23  cm:26856  fm_subscription_cycle_utils.c:10043 1:ws117v7378205:CustomerCenter:0:AWT-EventQueue-0:926:1233854330:0
fm_subs_find_rp_using_act_usage() error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_RATE_PLANS:9,2237 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

-- Steps To Reproduce:
In the Customer Center tool,
1) Navigate to a customer's Plan tab,
2) Highlight an active product
3) Click the Actions button and select Cancel Deal
4) Click Yes button, when prompted for confirmation.

Cause

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