Service Request Finished Date Not Populated When SR Finished Via Cost -Closeout (Doc ID 787909.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version: 1.7.15.3 and later   [Release: 1.7 and later ]
Information in this document applies to any platform.

Symptoms

When a Service Request is set to FINISHED from the Service Request module, the application populates the FINISHED DATE and Status Date fields.
When using Cost&Closeout to change the Status to FINISHED, the FINISHED DATE and Status Date fields do not get updated in the Service Request module.


Steps to Reproduce

Pull up an Active Service Request in Cost and Closeout
Select the Task Progress Tab
Change the Work Status to Finished and Save
Run Batch
Pull up the Service Request in the Service Request module
While the Status is updated to Finished,the Finished Date is not populated. The Status Date is not updated

Cause

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