My Oracle Support Banner

Cannot complete Due Date (DD) task because of "Parent Connection Error". (Doc ID 788258.1)

Last updated on MARCH 06, 2009

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.8 to 6.0.15
This problem can occur on any platform.

Symptoms

On 6.0.15.378 in Production:
When attempting to complete the DD task for a PSR order where services are being disconnected, the
following error occurs.

Error message in GUI and text:


A parent connection for this service request has other connections riding it, which are still in
service. All child connections must be disconnected from a parent connection before the order
disconnecting the parent can have its Due Date completed.

The DD on row # [?] is violating the constraint.

The order number is [ORDER].
The Circuit ID [VALUE].


BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, the disconnect of services cannot be completed for our customer.







Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.