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Cannot complete Due Date (DD) task because of "Parent Connection Error". (Doc ID 788258.1)

Last updated on MARCH 06, 2009

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.8 to 6.0.15
This problem can occur on any platform.


On in Production:
When attempting to complete the DD task for a PSR order where services are being disconnected, the
following error occurs.

Error message in GUI and text:

A parent connection for this service request has other connections riding it, which are still in
service. All child connections must be disconnected from a parent connection before the order
disconnecting the parent can have its Due Date completed.

The DD on row # [?] is violating the constraint.

The order number is [ORDER].
The Circuit ID [VALUE].

The issue has the following business impact:
Due to this issue, the disconnect of services cannot be completed for our customer.


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