Cannot complete Due Date (DD) task because of "Parent Connection Error".
Last updated on MARCH 06, 2009
Applies to:Oracle Communications MetaSolv Solution - Version: 6.0.8 to 6.0.15
This problem can occur on any platform.
On 126.96.36.1998 in Production:
When attempting to complete the DD task for a PSR order where services are being disconnected, the
following error occurs.
Error message in GUI and text:
A parent connection for this service request has other connections riding it, which are still in
service. All child connections must be disconnected from a parent connection before the order
disconnecting the parent can have its Due Date completed.
The DD on row # [?] is violating the constraint.
The order number is [ORDER].
The Circuit ID [VALUE].
The issue has the following business impact:
Due to this issue, the disconnect of services cannot be completed for our customer.
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