Cash Drawer Close Prompt Takes Excessive Amount of Time After Transaction

(Doc ID 788319.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.0.1 to 13.0.2.2 [Release 13.0]
Information in this document applies to any platform.
Oracle Retail Point-Of-Service - Version: 13.0.1
Checked for relevance Oct 2013


Symptoms

The prompt to close the cash drawer takes an excessive amount of time after the transaction is complete.


Steps to Reproduce:

  1. Enter items in a transaction.
  2. Tender transaction.
  3. Cash drawer opens.
  4. Notice: cash drawer close prompt takes approximately 15 seconds or more.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms