Customer Center Randomly Displays The ERA Associated For Migrated Accounts

(Doc ID 788393.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version:
This problem can occur on any platform.


-- Problem Statement:
The Customer Center , 'promotions' tab randomly displays information about the ERA(s) owned by the account

-- Steps To Reproduce:
1. Open an account (with provisioning) in Customer Center.
2. Go to the Promotions tab.
3. Check to see if ERA information is displayed or not

Expected :

'promotions' tab should always display the ERA information

Actual :

'promotions' tab may or may not display the ERA information


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms