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AutoVue for Agile Fails with VueServlet URL Error: "java.lang.Exception: Can't connect to the VueServer : http://<Filemanager_hostname>:8080/Filemgr/VueServlet" (Doc ID 788791.1)

Last updated on AUGUST 12, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.1 to 9.3.1.2 [Release 9.3]
Oracle Autovue for Agile Product Lifecycle Management - Version 20.0.0 to 20.2.2 [Release 20.0.0 to 20.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

The File Manager Configuration page "http://<Filemanager_hostname>:8080/Filemgr/Configuration" shows

Vue Server Connection http://<Filemanager_hostname>:8080/Filemgr/VueServlet Failed

FACT

1) Agile PLM Vue Server fails with VueServlet error: "java.lang.Exception: Can't connect to the VueServer : http://<Filemanager_hostname>:8080/Filemgr/VueServlet"

Error message:

java.lang.Exception: Can't connect to the VueServer : http://Filemanager_hostname:8080/Filemgr/VueServlet
at com.agile.webfs.admin.FileManager.testConnection(FileManager.java:365)
at com.agile.webfs.admin.FileManager.checkViewerConnection(FileManager.java:204)
at com.agile.webfs.admin.FileManager.checkServerConfiguration(FileManager.java:122)
at com.agile.webfs.admin.FileManager.CheckFMConfiguration(FileManager.java:91)
at com.agile.webfs.admin.FileManager.handleRequest(FileManager.java:83)
at com.agile.webfs.admin.FileManager.doGet(FileManager.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at com.agile.admin.security.catalina.AgileCatalinaSSO.invoke(AgileCatalinaSSO.java:96)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:595)

2) After accessing the following url

http://<Filemanager_hostname>:8080/Filemgr/VueServlet

will result to 

Status 404 - Servlet VueServlet is not available

error.

 

STEPS
1. Access the File Manager Configuration page : http://<Filemanager_hostname>:8080/Filemgr/Configuration

Cause

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