GRCM Assertions Risks Controls Matrix Report Timing Out (Doc ID 789693.1)

Last updated on DECEMBER 31, 2013

Applies to:

Oracle Governance, Risk and Compliance Manager - Version 7.7.2 to 7.8 [Release Rel 12]
Information in this document applies to any platform.



Symptoms

In GRCM when clicking on the 'Matrix' button on the Assertions Risks Controls Matrix report screen.  This opens a browser window and returns an undefined error.  The event log on the server shows an ASP.NET warning that the "... request has been aborted", and the exception message "Request timed out".

Steps to Reproduce:

  1. Click on Reports Menu.
  2. Select Matrix.
  3. Select 'Assertions Risks Controls Matrix'
  4. Select any criteria
  5. Select any record and click the Matrix button. This will display the new window.  After 2 minutes, the error message will appear

Cause

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