My Oracle Support Banner

Error: 'Cannot complete PSR/LSR task without creating LSR/DSR order" on Canceled PSR Order (Doc ID 789808.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.16 to 6.0.16 - Release: 6.0.16 to 6.0.16
Information in this document applies to any platform.

Symptoms


When a PSR order is canceled and there's a PSR/LSR task on the order that hasn't been completed,
we get an error message when we try to complete it. There's some kind of validation that is
checking to see if there's an associated LSR to the PSR. If there's not, then it will not let us
complete the task. Then if we try to not require the task, the task status for all other tasks on
the order revert back to a pending status.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Cause
  Solution
  References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.