Canceling of an order with Sonet not removing all the DLR lines (Doc ID 790994.1)

Last updated on JUNE 02, 2011

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.16 - Release: 6.0.15 to 6.0.16
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
When orders are canceled in MSS,  the system does not process the cancel correctly. MSS does not allow assignments to be removed from the DLRD, the remarks circuit notes field is
placed in read only. For disconnect orders the system does not remove disconnect information and
assignments are left in pending disconnect DLRD cancellation process is performed leaving
assignments in pending status. The system also does not stamp an automated note in the system to
acknowledge the cancel process.


Cause

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