Error opening Service Request Connections from DLRD task; "A data-related error occurred" details contain java.lang.NullPointerException

(Doc ID 791252.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version: 6.0.15 to 6.0.16
This problem can occur on any platform.

Symptoms

-- Problem Statement:
Error message received when opening the Service Request Connections window from the DLRD task:

A data-related error occurred. Please use the detail button for more information"

Below is part of the stack trace from the "details" of the message:

The server encountered the following Exception: java.lang.NullPointerException
             at com.mslv.core.api.internal.NetProv.ConnDesign.DLROrderManager.loadPSRPrilocInfo(DLROrderManager.java:613)
             at com.mslv.core.api.internal.NetProv.ConnDesign.DLROrderManager.loadCircuitTypeInfo(DLROrderManager.java:453)
             at com.mslv.core.api.internal.NetProv.ConnDesign.DLROrderManager.loadDesignLayoutReport(DLROrderManager.java:375)
             at com.mslv.core.api.internal.NetProv.ConnDesign.DLROrderManager.retrievePSROrderInfo(DLROrderManager.java:225)
             at com.mslv.core.api.internal.NetProv.ConnDesign.DLROrderManager.retrieveOrderInfo(DLROrderManager.java:188)
             at com.mslv.core.api.internal.NetProv.ConnDesign.ConnectionDesignManager.createNewDesign(ConnectionDesignManager.java:972)
             at com.mslv.core.api.internal.NetProv.ConnDesign.ConnectionDesignManager.getDesignIssue(ConnectionDesignManager.java:869)
             at com.mslv.core.api.internal.NetProv.delegate.pbpackage.ConnDesign.InvInitConnDesign.process(InvInitConnDesign.java:131)
             at MetaSolv.utilities.powerbuilder.BusinessObject.processRequest(BusinessObject.java:67)
             at com.mslv.webapp.pblistener.PBListener.invokeClass(PBListener.java:640)
             at com.mslv.webapp.pblistener.PBListener.doPost(PBListener.java:424)

Cause

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