Adding Notes to Account Through Customer Center Do Not Generate An /Event/Customer/Note
(Doc ID 793289.1)
Last updated on JUNE 05, 2018
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.
When Notes are added to an account in CustomerCentre, CustomerCentre performs PCM_OP_WRITE_FLDS on PIN_FLD_INTERNAL_NOTES,thereby bypassing the event notification framework. Pushing notes changes to other systems is therefore difficult. CustomerCentre should be configurable to allow the calling of a policy opcode to perform the update to the notes field, which could then create and propagate an appropriate event, which can be used by the event notification framework.
Steps To Reproduce:
Add a note to an account through customer center.
It doesn't create events.
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