General installation problems where errors occur during the installation
(Doc ID 794056.1)
Last updated on JANUARY 30, 2022
Applies to:
Oracle Utilities Energy Information Platform - Version 1.6.1.1 to 1.6.1.19 [Release 1.6]Oracle Utilities Meter Data Management - Version 1.6.1.1 to 1.6.1.19 [Release 1.6]
Oracle Utilities Billing Component - Version 1.6.1.1 to 1.6.1.19 [Release 1.6]
Oracle Utilities Quotations Management - Version 1.6.1.1 to 1.6.1.19 [Release 1.6]
Oracle Utilities Rate Management - Version 1.6.1.1 to 1.6.1.19 [Release 1.6]
Information in this document applies to any platform.
Symptoms
This knowledge base article is to address general problems with installations. Error messages can include: "A higher version of this product is already installed" or "MSI API error occurred during 'install product' method"
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |