Selecting Show Editor Pencil Automatically Closes The Window in CCB 2.2.0 (Doc ID 794843.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Framework - Version: 2.2.0 and later   [Release: 2.2 and later ]
Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.2.0   [Release: 2.2 to 2.2]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:

When clicking on the Show Editor icon (Pencil) for a text field in a pop-up page, the window is automatically closed. The window is getting closed when clicking on the Show Editor icon only when invoked from a pop-up page.
This issue can be replicated in pages: Add To Do Entry pop-up page and Premise Management - Start Service page.

1. Issue encountered on Add To Do Entry pop-up page:

Clicking the Show Editor icon (Pencil) on the Add ToDo Entry pop-up dialog results in the dialog being closed and the user being returned to a corrupted screen. Navigating to the ToDo Entry + menu option, and clicking on the Show Editor icon beside the Comment block on the resulting pop-up dialog, should display an expanded view of the comment block. Instead, the application closes the ToDo Entry pop-up, and returns the user to the ToDo page with most fields 'gray'-ed out and none of the previously populated data visible. Clicking on the Keys/Values tab, and then again on the Main tab results in the Pop-up being redisplayed with some of the data retained.

Steps To Reproduce: Go to Main Menu –> To Do –> To Do Entry + and click the "Show Editor" Pencil button on the Add ToDo Entry pop-up dialog.

2. Issue encountered on Premise Management - Start Service page:

In Premise Management – Start Service page, after clicking on the Show Editor icon (Pencil), the confirmation window automatically closes.

Steps To Reproduce:
1. Navigate to Main -> Customer Information -> Premise Management.
2. Use filters to load several Premises.
3. Select a premise and press the Start Service button.
4. Populate the Account and Start Date, press ‘Show SA Groups’ button.
5. Click on the Show Editor icon (Pencil).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms