PIN_ERR_NULL_PTR When Cancelling Deal (Doc ID 797137.1)

Last updated on JANUARY 21, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.
***Checked for relevance on 21-Jan-2013***

Symptoms

-- Problem Statement:
While attempting to cancel a deal through the customer center or testnap, one may hit upon an error condition as in the below snippet .The error may come while cancelling a specific product in the deal.

E Wed Jan 28 11:36:42 2009 test cm:29273 fm_subscription_utils.cpp:27171:test:cm:29016:1:1301:1233131802:22 fm_subs_utils_handle_system_events error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_NULL_PTR:39>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>

It is difficult to figure out which field is really NULL and throwing this error.

Mostly PCM_OP_SUBSCRIPTION_CANCEL_DEAL errors out in the above fashion if there are multiple rateplans and validity-based resource grants configured in the product.

Cause

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