Tabbed Browsing Results In Microsoft C++ Runtime Error (Doc ID 797535.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.7.15.3.3 and later
Information in this document applies to any platform.

Symptoms

WAM closes when users open other application like Naviline or Lawson. They cannot open these applications together. If the user opens a different browser,the error is not displayed. However,if the application opens on the same browser with multiple tabs the following error is displayed and the applications closes:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files\Internet Explorer\IExplore.EXE

The application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

The error log shows the following error:

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6d20354c
Function name=Java_sun_awt_windows_DrawGlyphVectorGDI_drawGlyphVectorGDI
Library=C:\Program Files\Oracle\JInitiator 1.3.1.17\bin\fontmanager.dll

Current Java thread:
at sun.awt.font.NativeFontWrapper.getFontMetrics(Native Method)
at sun.awt.font.FontDesignMetrics.initMatrixAndMetrics(Unknown Source)
at sun.awt.font.FontDesignMetrics.<init>(Unknown Source)
at sun.java2d.SunGraphics2D.makeFontMetrics(Unknown Source)
at sun.java2d.SunGraphics2D.getFontMetrics(Unknown Source)
at java.awt.Graphics.getFontMetrics(Unknown Source)
at oracle.ewt.lwAWT.LWDataSourceList$Content.paintCanvasInterior(Unknown Source)
at oracle.ewt.EwtComponent.paintInterior(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter._paintInterior(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.EwtComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.EwtComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.EwtComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.lwWindow.LWWindow.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.EwtComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.EwtComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.LWComponent._paintComponent(Unknown Source)
at oracle.ewt.lwAWT.LWComponent.paint(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paintExtents(Unknown Source)
at oracle.ewt.lwAWT.SharedPainter.paint(Unknown Source)
at oracle.ewt.lwAWT.BufferedApplet.paint(Unknown Source)
at oracle.ewt.lwAWT.BufferedApplet.update(Unknown Source)
at sun.awt.RepaintArea.update(Unknown Source)
at sun.awt.windows.WComponentPeer.handleEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Cause

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