When Attempting to Send an E-mail With Oracle Legal Whitehill Enterprise, Outlook Spawns a Pop-up and Will Not Continue Without Manual Confirmation (Doc ID 797944.1)

Last updated on DECEMBER 01, 2010

Applies to:

Oracle Legal Whitehill Enterprise - Version: 5.0.3 and later   [Release: 5.0 and later ]
Information in this document applies to any platform.
Checked for relevance on 01-12-2010

Symptoms

When Oracle Legal Whitehill Enterprise Converter attempts to send E-mails, Microsoft Outlook throws a Pop-up Message Window notifying the user that another product is attempting to send e-mails on their behalf.  The Window requires a "Yes" button to be clicked before the Converter may proceed.  This causes issues in the automated environment, as it requires constant user intervention.

Changes

This typically happens in a Microsoft Windows XP or Windows Server 2003 environment.

Cause

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