SAIIn CCB v2.1.0 Info Field Length Exceeding 150 Characters Causes Java Core Dump And System Hang (Doc ID 798323.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0.2 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms

The Base SA Information Algorithm uses program CIPC1SAX, and is responsible for taking a variety of data fields defined as parameters and concatenating them together into a string. If the length of the fields when concatenated together by the SA Information Algorithm exceeds 150 characters, a system error will occur. If a user navigates to affected SA records, the system will simply hang. If such records are processed in batch, this will cause a Java core dump.

Cause

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