Billing Creates Items For The Closed/Inactive Service For An Active Account (Doc ID 798803.1)

Last updated on AUGUST 30, 2023

Applies to:

Goal

During the billing process, the billing process creates an item for a closed service for an active account and creates an item every time the billing process is executed.

1. Is that the intended behavior?
2. If this is the intended behavior, is there a setting which can suppress the creation of the item for the closed service during the billing process?

Solution

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