Cannot Print to a Newly Added Printer From Service Alert (Doc ID 798924.1)

Last updated on APRIL 06, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.7.1.1 and later
Oracle Network Management for Utilities - DMS - Version 1.7.1.1 and later
Information in this document applies to any platform.

Symptoms

New printer, prt1, was added, but when Service Alert notifications are sent to it, the following error appears in the cgw.log:

ERROR
03/20 13:16:15: corbagateway **ERROR** PrintSink::publish: command = "PrintFile -converter "perl
E:\SPLWG\wwwroot\xml\\..\..\gateway\ces_html2ps.ces" -printer "<PRT1>" -file
"C:\WINDOWS\system32\spl_corbagateway6.html"" failed!


-- Steps To Reproduce:
1. Send Service Alert notifications to printer prt1.

-- Business Impact:
Cannot print service alert notifications.

Cause

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