RDC opens a page in classic mode instead of PDF mode. (Doc ID 799074.1)

Last updated on MAY 30, 2009

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.0 to 4.5.3
This problem can occur on any platform.

Symptoms

Recreated a new environment of OC/RDC 4.5.1 for testing. For this environment set-up, a copy of the production database was used. On this new environment, the only thing that's not working is the opening of the PDF Page with RDC. When you try to open a PDF page, RDC opens a window in "Classic mode". When you check "Preferences", "Classic Mode" is ticked instead of "PDF Mode" and you cannot tick "PDF mode". The preferences screen in RDC with the Data Entry Mode, the PDF mode radio button greyed out.

Cause

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