Person Alternate Name Not Displaying In Person Info When Phone Number Exists In CCB
Last updated on OCTOBER 18, 2016
Applies to:Oracle Utilities Customer Care and Billing - Version: 2.2.0
Information in this document applies to any platform.
This situation can be seen if a Person is added to the system, where an Alternate Representation exists, but no phone number is added. It can be observed that the Alternate Representation appears at the top of the screen and in the Dashboard appended to the primary name. Once a phone number is added for that person, however, it can be observed that at the top of the screen and in the Dashboard the Alternate Name is no longer appended to the Primary Name as it has been replaced by the phone number.
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