Displaying Graphic PDF Throws Error Loading Data... Please Stand By In RDC 4.5.1 (Doc ID 799760.1)

Last updated on APRIL 02, 2009

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.1
This problem can occur on any platform.

Symptoms

You are attempting to display a graphic PDF form in RDC 4.5.1.

This had been working previously but instead you receive the following error message:

ERROR MESSAGES:

"Loading Data... Please stand by...".

"If this screen persists, please ensure that you have installed the Oracle RDC Acrobat Plug-in on your computer. typically, the plug-in can be downloaded from the OPA downloads link on the RDC Launch page. For additional assistance, please contact the Study sponsor, or your system administrator."

Verbose Adobe Trace File includes the following:

2009-04-01 10:27:50  :  Opened PDF Trace file:  C:\DOCUME~1\ychwang\LOCALS~1\Temp\pdf_trace.txt
2009-04-01 10:27:50   :   PDF Tracing Level set to:  3
2009-04-01 10:27:59   :   -------------------- Begin docDidOpen processing ------------------------
2009-04-01 10:27:59   :   -------------------- End docDidOpen processing ------------------------

:

NAVIGATION / REPLICATION PATH:
Responsibility: RDC
Base Release/Patchset: 4.5.1

1. User opens RDC
2. Select an existing or new CRF (DCI)
3. Attempt to open the CRF and get an error instead of the PDF form.

OCCURRENCE PATTERNS: started just recently out of nowhere. Unknown what might be correlated with failure. No changes to the OC environment, but possible changes to the client PC.


User has Adobe 7.0.8 Pro; the PDF plug-in installed and re-installed several times. The IE
security options are checked. The plugin is 4.5.15303 build 20070313 which is correct. Adobe is 7.0.8. Other working client workstations have the same version of the plugin, but Adobe is 7.10.x.


Cause

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