Operating System Seizes up Causing Oracle Legal Whitehill Enterprise to Throw a File I/O Error and Other Network Related Errors (Doc ID 799884.1)

Last updated on AUGUST 20, 2010

Applies to:

Oracle Legal Whitehill Enterprise - Version: 5.0.3 and later   [Release: 5.0 and later ]
Information in this document applies to any platform.

Symptoms

Problem Statement

The client receives intermittent file I/O errors from the Whitehill Converter. Adjusting the converter preferences to ignore file I/O errors does not help unless you set it to infinite which is not really desirable.

There are occasionally other network related issues, like "Can't connect to DMS" pop-ups, "can't reach destination path" pop-ups, etc.. 

Steps To Reproduce

It is not reproducible and is intermittent.

Business Impact

The business impact is a medium annoyance. There is a pop-up which halts the automated document
conversion, requiring human manual intervention. This could slow down business and frustrate users.

Cause

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