Users Can Not Log In To Oracle Legal Whitehill Pre-Bill, Receiving NullReference Exceptions. (Doc ID 800764.1)

Last updated on AUGUST 20, 2010

Applies to:

Oracle Legal Whitehill Pre-Bill - Version: 3.0.1.9 and later   [Release: and later ]
Information in this document applies to any platform.

Symptoms

When this issue occurs, users cannot log in to Oracle Legal Whitehill Pre-Bill.   Typically, remote users receive generic Application errors and users local to the Pre-Bill Server will receive a stack trace containing a "NullReference Exception" mentioning the ".menu" item.

Changes

This occurs when changes have occurred within Internet Information Server, but not necessarily with the Prebill Folder itself.

Cause

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