Corrections After Bill Completion In CCB (Doc ID 801594.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.0.5 to 2.2.0 - Release: 2.0 to 2.2
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
For accounts having open item accounting when a bill segment is re-billed after bill completion, the system will cancel the old bill segment and generate a new one. The financial transation generated by the cancellation is matched against the financial transaction of the original bill. The financial transaction of the cancellation as well as the financial transaction of the new bill segment are swept on the next bill.

-- Steps To Reproduce:
1. Create a Bill (1) for a metered service:
a) Using any OPEN ITEM customer, generate a bill.
b) We will now have a Frozen Bill Segment (1A)

2. Change the meter read used on the Bill (1):
a) To see a difference in the rebilled segments, change the meter read value (set a larger value) of the meter used on the Bill (1).

3. Rebill the bill segment of the Bill (1):
a) Choose the bill segment contained in the Bill (1) and rebill for the same date using the new meter reads
b) Freeze the new segment.
c) We now have a canceled Bill Segment (1A) and a Frozen Bill Segment (1B) visible on the bill.

4. Go to Financial Transactions on Bill (1):
a) By choosing to see the financial transactions on the bill, you will see that the original Bill Segment’s Financial Transaction (FT1) is balanced with the Bill Segment’s Cancel Financial Transaction (FT2).
b) FT2 is of negative value.

5. Generate a new Bill (2) just with corrections:
a) When generating the new bill, don’t choose Generate (to generate bill segments), just press Save and press Complete to generate this.

6. Go to Financial Transactions on Bill (2):
a) You will now see that the Cancel Bill Segment’s Financial Transaction (FT2) and the new Bill Segment’s Financial Transaction (FT3) (from the Rebill) are on the new bill.

7. The value of the new bill is the sum of FT2 and FT3.
a) Since FT2 is negative and FT3 is positive, the sum of these FTs is the difference in charge from the previous Bill Segment (1A) to the New Bill Segment(1B).

Cause

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