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Work Order Database Error: Failed To Add Soft-Failed Request Row: ORA-01401 (Doc ID 802460.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Communications ASAP Cartridges - Version 3.1.1 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When ASAP receives a DeleteAsapPortedNumber@NCS-XXXXXXX-XXXXXXX_7:1:asap_schdeletePortedNumber_out message, it fails after receiving the following response from the HIS switch:

Current CSDL 'C-CH-SOSSJ-UPDATE-PORTED-NUMBER'



XML Request:

<?xml version="1.0" encoding="UTF-8"?>
<Job xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="NPSchemaForClientReq.xsd" xsi:type="netmctJobExecuteManualInput">
<JobType>
<OperationType>Execute</OperationType>
<NPJobType>Manual Input</NPJobType>
</JobType>
<JobData>
<NPJobData>
<NPManualInput>
<NPEntity>5</NPEntity>
<NPManualInputList>
<NPManualInputInfo xsi:type="npctNPManualInputInfoD">
<NPManualInputType>Delete</NPManualInputType>
<NPManualInputDelete>
<NPEntryKey>
<NPPortedNADI>3</NPPortedNADI>
<NPPortedNumber>ECXXXXXXXXX</NPPortedNumber>
</NPEntryKey>
</NPManualInputDelete>
</NPManualInputInfo>
</NPManualInputList>
</NPManualInput>
</NPJobData>
</JobData>
</Job>



XML response:

<?xml version='1.0' encoding='UTF-8'?>
<Job xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="NPSchemaForServerResp.xsd" xsi:type="netmctJobExecuteManualInputResp">
<Id>0</Id>
<JobType>
<OperationType>Execute</OperationType>
<NPJobType>Manual Input</NPJobType>
</JobType>
<JobData>
<NPJobData>
<NPManualInputResultList>
<NPManualInputResult>
<NPManualInputType>Delete</NPManualInputType>
<NPEntryKey>
<NPPortedNADI>3</NPPortedNADI>
<NPPortedNumber>ECXXXXXXXXX</NPPortedNumber>
</NPEntryKey>
<NPEntryResult>No such object instance</NPEntryResult>
</NPManualInputResult>
</NPManualInputResultList>
</NPJobData>
</JobData>
</Job>


After this we get the following:

ASDL Exit (FAIL) Msg : Work order database error: Failed to add soft-failed request row: ORA-01401: inserted value too large for column state: 23000 error code: 1401
ASDL A_CH_SOSSJ_DEL_DELETE_ECR_ENTRY of SRQ 680574 Failed



Also, it is not possible to identify the afected DB table/column. Other type of porting works even if it has to delete the ECR entry. It looks like that only if the entry (tel number) is not found on the switch, then the error occurs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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