Customer Center 'Plans' Tab Displays Device ID Instead Of The Defined Login ID (Doc ID 806333.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0
This problem can occur on any platform.

Symptoms

Problem description:

The ID [login] column on the 'Plans' tab for Telco products displays device ID instead of the defined login ID.

Steps To Reproduce:

a. Install all relevant patches up to <<Patch 6609865>>
b. Create an account for a telco service , example: /service/telco/gsm/telephony
c. Set the login ID to 'SERVICE_LOGIN'
d. Add 2 device IDs , example:  00441122334455 & 00446677889900
e. View the 'Plans' tab , it looks correct with ID column set to 'SERVICE_LOGIN'
f.  Now apply <<Patch 6609907>>
g. View the 'Plans' tab. The ID column is now set to 00446677889900.

Cause

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