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Automation Task Does Not Run After JMS Store Change To Filestore And Back (Doc ID 807637.1)

Last updated on JULY 01, 2019

Applies to:

Oracle Communications Order and Service Management - Version 2.5.2 to 6.3.1 [Release 2.5 to 6.3]
Information in this document applies to any platform.
Check relevance Sept 18, 2017

Symptoms

All of the automation tasks stuck at 'receive' state. JMS messages at oms_events fail delivery and redirected to error queue:

com.mslv.oms.handler.OrderNotFoundException: ORA-20012: ??????? order id = 4237032, hist_seq_id =
516343489
ORA-06512: at "PROVISIONING.ERROR_MSG", line 8
ORA-06512: at "PROVISIONING.OM_HANDLER_PKG", line 293
ORA-06512: at "PROVISIONING.OM_HANDLER_PKG", line 1131
ORA-06512: at "PROVISIONING.OM_HANDLER_PKG", line 1224
ORA-06512: at line 1


Workaround
Accept tasks and then receive them one by one.

Impact:
Orders cannot be processed in time.

Changes

JMS JDBC changed to file store and then changed back to JDBC store.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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