My Oracle Support Banner

Clarification About Adjustment On Pending Items (Doc ID 808677.1)

Last updated on MAY 24, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.0 to 7.0.0.0.1 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

Problem Statement:

In current system, it allows users to do item adjustment on a pending items(Bill in progress). This causes the amount of pending payment item(status 1) for a credit card account to be transfered to the cycle forward item. It is general rule that the item adjustment  should only allow on a bill item (e.g. after billing).

Steps To Reproduce:

  1. In Customer Center , created a Account with Credit Card as pay type and purchased a deal of IP service.
  2. Refresh the Customer Center for the account.
  3. Go Balance Tab -> Bill In Progress (estimate): -> In Item Charges click the expand “<Login>: ip” -> expand “Cycle Forward” -> click “IP” -> The IP charges will appear
  4. Go to Actions -> Item Adjustment -> Provide Credit adjustment
  5. This will create an adjustment item and it is being allocated to the cycle forward item.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.