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Clarification About Adjustment On Pending Items (Doc ID 808677.1)

Last updated on MAY 24, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.0 to 7.0.0.0.1 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

Problem Statement:

In current system, it allows users to do item adjustment on a pending items(Bill in progress). This causes the amount of pending payment item(status 1) for a credit card account to be transfered to the cycle forward item. It is general rule that the item adjustment  should only allow on a bill item (e.g. after billing).

Steps To Reproduce:

  1. In Customer Center , created a Account with Credit Card as pay type and purchased a deal of IP service.
  2. Refresh the Customer Center for the account.
  3. Go Balance Tab -> Bill In Progress (estimate): -> In Item Charges click the expand “<Login>: ip” -> expand “Cycle Forward” -> click “IP” -> The IP charges will appear
  4. Go to Actions -> Item Adjustment -> Provide Credit adjustment
  5. This will create an adjustment item and it is being allocated to the cycle forward item.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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