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ERROR WHEN MOVING A SUBORDINATE ACCOUNT WITH ACCOUNT LEVEL PRODUCTS (Doc ID 809373.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.0 [Release 7.3.0]
Oracle Solaris on SPARC (32-bit)
Sun Solaris SPARC (32-bit)

Symptoms

-- Problem Statement:
When moving a subordinate account with account-level product from one parent to another parent, there is an error in cm pinlog. This happens when using Balance Monitoring and AMS (Automated Monitor Setup).

-- Steps To Reproduce:
- Enable Balance Monitoring and AMS
- Create an account A, payment responsible (payment type = invoice), with a credit limit and balance monitor.
- Create an account B, subordinate of A, with at least one account level product.
- Create an account C, payment responsible (payment type = invoice), also with a credit limit and balance monitor.
- Move B from A to C using Customer Center. Customer Center will throw an error.

Snippet from cm pinlog as below :

...
E Wed Jun 06 00:02:31 2007 <HOST> cm:26941 pcm.c(54):753 1:<HOST> :cm:26706:1:1300:1239120396:65
Op (PCM_OP_SEARCH) send failed in pcm_op <location=PIN_ERRLOC_CM:3 class=UNKNOWN:0 errno=PIN_ERR_NULL_PTR:39>
<field num=PIN_FLD_POID:7,16 recid=0 reserved=2001 reserved2=0 time(sec:usec)=0:0> <facility=0 msg_id=0 version=0>
E Wed Jun 06 00:02:31 2007 <HOST> cm:26941 fm_monitor_utils.cpp:793 1:<HOST> :cm:26706:1:1300:1239120396:65
fm_monitor_get_ordered_balgrp error <location=PIN_ERRLOC_CM:3 class=UNKNOWN:0 errno=PIN_ERR_NULL_PTR:39>
<field num=PIN_FLD_POID:7,16 recid=0 reserved=2001 reserved2=0 time(sec:usec)=0:0> <facility=0 msg_id=0 version=0>
...




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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