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Orders Get Stuck At Rule Task Due to Corrupt Order Data (Doc ID 810233.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Communications Order and Service Management - Version 6.3.1 to 7.2.4 [Release 6.3 to 7.2]
Information in this document applies to any platform.
***Checked for relevance on 14-Jan-2011***
***Checked for relevance on 25-June-2012***
***Checked for relevance on 07-March-2017***

Symptoms

There are orders that get stuck at rule task. Consequently users are unable to work and complete the orders in time and this is impacting the performance of the system.

Cause

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