Troubleshooting Offline access to Demantra worksheets issues. Not able to export worksheet data for offline use (Doc ID 814874.1)

Last updated on APRIL 21, 2015

Applies to:

Oracle Demantra Demand Management - Version 11.5.10 and later
Information in this document applies to any platform.

Goal

  1. Not able to export worksheet data for offline use
    • Steps:
      Login to Demantra Collaborator workbench >> open a worksheet >> click on menu File >> Export for Offline Use >> Nothing happens.
    • Java console output shows errors:
      [AWT-EventQueue-0] ERROR dpweb.offline :: Failed to delete offline worksheet id: 12664
      [AWT-EventQueue-0] ERROR dpweb.offline :: C:\Documents and Settings\user\Desktop\Data\12664\12664_Data (The system cannot find the path specified)
      java.io.FileNotFoundException: C:\Documents and Settings\user\Desktop\Data\12664\12664_Data (The system cannot find the path specified)
      at java.io.FileOutputStream.open(Native Method)
      at java.io.FileOutputStream.<init>(Unknown Source)
      at java.io.FileOutputStream.<init>(Unknown Source)
      at com.demantra.common.mode.offline.bridge.client.OfflineBridge.saveQuery(OfflineBridge.java:342)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
      at java.lang.reflect.Method.invoke(Unknown Source) 



  2. Reloading Offline Data
    • Steps:
      Open a worksheet >> export it for offline use >> then open it offline using launchDPWeb.jnlp URL >> update data in offline worksheet >> synchronized it 
    •  Error:
      The application could not process your update request - encountered configuration inconsistencies.
      Please contact your system administrator. More information is available in application log files


  3. Offline worksheet is not working when users are not on network or Webserver is down
    • Cause:
      As mention in <Note 783929.1> , while accessing offline URL http://<servername>:port/demantra/portal/launchDPWeb.jnlp with JRE 1.5, the installer does not run and it directly logs into the application where the offline worksheet can be launched. It does not give an option to install the desktop link.

Solution

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