LAN Light On Mobile Workstation Does Not Indicate Unit Disconnect From Rftransport Or LAN (Doc ID 816176.1)

Last updated on MARCH 24, 2025

Applies to:

Symptoms

On 1.4.5.21 in Production:
When completing orders via the network and the mobile unit is disconnected  from the desk dock station, the LAN light indicator in the Mobile Workforce application should glow RED.   It remains green as if connected. The RF transport window indicates correctly that the user was both connected followed by a disconnect.   The number of connections to the application = 1 and the number of connections to network = 0. While disconnected, the user sent an Emergency message to the dispatcher, and received the rolling message thru RfTransport :

The LAN light indicator still remained green on the mobile station window,  indicating a good connection. Reconnection to the desk dock reestablishes good communications between Mobile Workforce  and the server.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Start the ORS/MWM applications (Server, Router, Server RfTransport, Dispatcher).
2. On another machine connected to the network through a LAN connection, start the Client Rf
Transport, and Mobile Station with a LAN connection.
3. Manually disconnect the LAN connection for the Mobile Station.

Note: The LAN light indicator remains green, even though client RfTransport confirms the mobile is
disconnected.

4. Send an emergency message to dispatcher from the mobile.

Note: The LAN light indicator remains green even though client rftransport confirms the mobile is
disconnected.

Cause

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