Cannot Create Account If The Product Is Configured With Custom Event Analysis (Doc ID 820030.1)

Last updated on AUGUST 17, 2009

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.0.0.0.0 to 7.0.0.0.1
Sun Solaris SPARC (32-bit)

Symptoms

-- Problem Statement:
Unable to create a customer account if the product is configured with Custom Event Analysis option.

-- Steps To Reproduce:

* Configure a product with Custom Event Analysis.
* Configure a deal/plan with the above product
* Create a customer account using Customer Center with the above plan
* You may get an error and cm pinlog has the following error condition

Snippet from cm.pinlog :

...

fm_rate_get_rateplan_rppoid search flist
# number of field entries allocated 20, used 6
0 PIN_FLD_POID POID [0] 0.0.0.1 /search -1 0
0 PIN_FLD_FLAGS INT [0] 256
0 PIN_FLD_TEMPLATE STR [0] "select X from /rate_plan where F1 = V1 and F2 = V2 "
0 PIN_FLD_ARGS ARRAY [1] allocated 20, used 1
1 PIN_FLD_NAME STR [0] ""
0 PIN_FLD_ARGS ARRAY [2] allocated 20, used 1
1 PIN_FLD_PRODUCT_OBJ POID [0] 0.0.0.1 /product 2327689 0
0 PIN_FLD_RESULTS ARRAY [0] allocated 20, used 1
1 PIN_FLD_PRODUCT_OBJ POID [0] NULL poid pointer
D Tue May 12 02:21:32 2009 blrsnts3 cm:16555 fm_rate_get_rateplan_list.c:412 1:my_server:UnknownProgramName:0:AWT-EventQueue-0:108:1239276938:0
fm_rate_get_rateplan_rppoid return flist
# number of field entries allocated 1, used 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /search -1 0
E Tue May 12 02:21:32 2009 blrsnts3 cm:16555 pin_flist(36):1655 1:my_server:UnknownProgramName:0:AWT-EventQueue-0:108:1239276938:0
Bad flist ptr in pini_flist_get
D Tue May 12 02:21:32 2009 blrsnts3 cm:16555 fm_rate_get_rateplan_list.c:453 1:my_server:UnknownProgramName:0:AWT-EventQueue-0:108:1239276938:0
fm_rate_get_rateplan_list_add_rate_tier rateplan not found
E Tue May 12 02:21:32 2009 blrsnts3 cm:16555 fm_rate_get_rateplan_list.c:140 1:my_server:UnknownProgramName:0:AWT-EventQueue-0:108:1239276938:0
op_rate_get_rateplan_list error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_BAD_ARG:4>
<field num=PIN_FLD_POID:7,16 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
D Tue May 12 02:21:32 2009 blrsnts3 cm:16555 fm_bill_utils_billing.c:1407 1:my_server:UnknownProgramName:0:AWT-EventQueue-0:108:1239276938:0
Get rate plan list return flist
NULL flist ptr

...

Cause

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