Users are Presented With an Error When Accessing Prebill Details: "NullReferenceException, Object reference not set to an instance of an object" (Doc ID 820054.1)

Last updated on DECEMBER 31, 2010

Applies to:

Oracle Legal Whitehill Pre-Bill - Version: 3.5.0 and later   [Release: and later ]
Information in this document applies to any platform.
***Checked for relevance on 31-Dec-2010***

Symptoms

When attempting to view Prebill Details when logged into Oracle Legal Whitehill Pre-Bill while in "Silent Login" authentication mode, the user receives a server error.  The error appears as the following in the Windows Event Viewer:


ERROR

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 4/13/2009
Time: 2:25:25 PM
User: N/A
Computer: <ComputerName>

 

Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 4/13/2009 2:25:25 PM
Event time (UTC): 4/13/2009 6:25:25 PM
Event ID: 29cf02244bf749548592976eb802fcb5
Event sequence: 94
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/Root/Prebill-1-128841206855051615
Trust level: Full
Application Virtual Path: /Prebill
Application Path: C:\Program Files\Skywire Software\Whitehill Prebill\Online\
Machine name: <SERVERNAME>
Process information:
Process ID: 1620
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.

Request information:
Request URL: <Server URL>/ProformaDetails.aspx
Request path: /prebill/ProformaDetails.aspx
User host address: 10.10.104.92
User: <username>
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
Thread ID: 1
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Web.UI.Page.RegisterRequiresPostBack(Control control)
at ProformaDetails.?(Object A_0, EventArgs A_1)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean
includeStagesAfterAsyncPoint)


Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Cause

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