Problems With Pcm_op_ar_item_writeoff

(Doc ID 821140.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0
This problem can occur on any platform.

Symptoms

-- Problem Statement:
when users use the PCM_OP_AR_ITEM_WRITEOFF,   the following error occurs in CM log:

D Wed Mar 24 13:08:56 2010 xxx cm:13394 fm_ar_item_writeoff.c:469
1:xxx:flexcab_close_items:13388:4:127:1237323384:33
ii_flist after adding amount due item info
# number of field entries allocated 20, used 8
0 PIN_FLD_POID POID [0] 0.0.0.1 /item/cycle_forward 60713 1
0 PIN_FLD_PROGRAM_NAME STR [0] "flexcab_close_items_all"
0 PIN_FLD_AR_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 56893 8
0 PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 56893 8
0 PIN_FLD_ACCOUNT_OBJ POID [0] 0.0.0.1 /account 53821 40
0 PIN_FLD_BAL_GRP_OBJ POID [0] 0.0.0.1 /balance_group 54589 0
0 PIN_FLD_ITEMS ARRAY [0] allocated 20, used 7
1 PIN_FLD_POID POID [0] 0.0.0.1 /item/cycle_forward 60713 1
1 PIN_FLD_DUE DECIMAL [0] 17.349038
1 PIN_FLD_AR_BILL_OBJ POID [0] 0.0.0.1 /bill 58870 0
1 PIN_FLD_BILL_OBJ POID [0] 0.0.0.1 /bill 58870 0
1 PIN_FLD_ADJUSTED DECIMAL [0] 0
1 PIN_FLD_CURRENCY INT [0] 32
1 PIN_FLD_ITEM_TOTAL DECIMAL [0] 17.349038
0 PIN_FLD_AMOUNT DECIMAL [0] 17.349038
E Wed Mar 24 13:08:47 2010 xxx cm:13393 fm_ar_item_writeoff.c:3441
1:xxx:flexcab_close_items:13388:4:5:1237323375:8
fm_bill_writeoff_find_deferred_tax error during search for tax events
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_ITEMS:9,789 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms