PIN_FLD_TEMPLATE error when attempting to Delete Scheduled Action Using Customer Center (Doc ID 821705.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
This problem can occur on any platform.

Symptoms

Unable to delete scheduled action using Customer Center.

Error shown

E Thu Jan 15 20:04:47 2009 cdm-offline cm:15590 fm_act_schedule_delete.c:290
1:yoenoes:CustomerCenter:0:AWT-EventQueue-0:170:1232024682:0
op_act_schedule_delete error
<location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_APPLICATION:4
errno=PIN_ERR_BAD_SEARCH_ARG:18>
<field num=PIN_FLD_TEMPLATE:5,68 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Thu Jan 15 20:04:47 2009 cdm-offline cm:15590 cm_child.c(105):4621
1:yoenoes:CustomerCenter:0:AWT-EventQueue-0:170:1232024682:0
op PCM_OP_ACT_SCHEDULE_DELETE returned an error
<location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_APPLICATION:4
errno=PIN_ERR_BAD_SEARCH_ARG:18>
<field num=PIN_FLD_TEMPLATE:5,68 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

Steps To Reproduce:-
After upgrade from 6.2SP2 to 7.3,
1. Open customer center
2. Find account for which scheduled action to be deleted
3. Delete the deferred actions
4. Will hit the error PIN_FLD_TEMPLATE

Cause

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