Not Able To Change The Status Of Email Service From Inactive To Active (Doc ID 821708.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.0 [Release 7.3.1]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

-- Problem Statement:
Customer Center throws an error when trying to change the status of an email service from Inactive to Active. The cm.pinlog shows the following error. This is happening only for email service after upgrading from 6.7FP1 to 7.3.1.

E Wed Apr 29 10:30:34 2009 MySystem cm:2055 fm_subscription_cycle_utils.c:10043
1:asehgal-in:CustomerCenter:0:AWT-EventQueue-0:86:1240972232:0
fm_subs_find_rp_using_act_usage() error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_RATE_PLANS:9,2237 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Wed Apr 29 10:30:34 2009 MySystem cm:2055 fm_subscription_cycle_utils.c:9699
1:asehgal-in:CustomerCenter:0:AWT-EventQueue-0:86:1240972232:0
fm_subs_utils_get_rateplan() error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_RATE_PLANS:9,2237 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
D Wed Apr 29 10:30:34 2009 MySystem cm:2055 fm_subscription_apply_rate.c:1295
1:asehgal-in:CustomerCenter:0:AWT-EventQueue-0:86:1240972232:0
fm_subs_forward_add_rate RATES rflistp
# number of field entries allocated 20, used 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /product 693750792 0
E Wed Apr 29 10:30:34 2009 MySystem cm:2055 fm_subscription_apply_rate.c:1915
1:asehgal-in:CustomerCenter:0:AWT-EventQueue-0:86:1240972232:0
fm_subs_forward_add_rate error
<location=PIN_ERRLOC_FLIST:6 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1
errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_RATE_PLANS:9,2237 recid=0 reserved=0 reserved2=0
time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>



-- Steps To Reproduce:

 

1. Create an account who uses radius manager services.
2. In customer center, search for account
3. In summary tab, click on change status of email service from inactive to active



Cause

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