Inactivation Of Service Doesn't Generate Service Order. (Doc ID 821900.1)

Last updated on JANUARY 23, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.1 to 7.3.0.0.1 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

Unable to set an account's services inactive. dm_prov_telco doesn't generate a XML service order and hence provisioning agent cannot respond without that.

-- Steps To Reproduce:
1. Restart all processes.
2. Create Subscriber account
3. Use RunSimulator to activate services:

/opt/portal/fcohen/7.3/opt/apps/telco$ ./RunSimulator -x
service_orders/sent/SvcOrder_249826634029464319.xml


4. Verify account is active
5. Inactivate service with PCM_OP_CUST_SET_STATUS:

0 PIN_FLD_POID POID [0] 0.0.0.1 /account 12711199 16
0 PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/telco/gsm/broadband 12713119 31
0 PIN_FLD_PROGRAM_NAME STR [0] ""
0 PIN_FLD_STATUSES ARRAY [0] allocated 20, used 2
1 PIN_FLD_STATUS_FLAGS INT [0] 0
1 PIN_FLD_STATUS ENUM [0] 10102
0 PIN_FLD_FLAGS INT [0] 1
0 PIN_FLD_DESCR STR [0] ""


6. DM_PROV_TELCO returns error because of no response from telco agent:

E Wed Feb 04 15:30:05 2009  istcdev01  dm:20541  dm_if_provision_telco.c:1455 1:istcdev01:cm:18093:1:1301:1233761385:1
Timed out waiting for response from provisioning agent.
E Wed Feb 04 15:30:05 2009  istcdev01  dm:20541  dm_if_provision_telco.c:1518 1:istcdev01:cm:18093:1:1301:1233761385:1
dm_prov_receive error
<location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_SYSTEM_RETRYABLE:3 errno=PIN_ERR_BAD_READ:7>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Wed Feb 04 15:30:05 2009  istcdev01  dm:20541  dm_if_provision_telco.c:1287 1:istcdev01:cm:18093:1:1301:1233761385:1
dm_prov_request error
<location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_SYSTEM_RETRYABLE:3 errno=PIN_ERR_BAD_READ:7>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Wed Feb 04 15:30:05 2009  istcdev01  dm:20541  dm_if_provision_telco.c:1004 1:istcdev01:cm:18093:1:1301:1233761385:1
dm_prov_trans_abort error
<location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_SYSTEM_RETRYABLE:3 errno=PIN_ERR_BAD_READ:7>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Wed Feb 04 15:30:05 2009  istcdev01  dm:20541  dm_if_provision_telco.c:582 1:istcdev01:cm:18093:1:1301:1233761385:1
Error in dm_if_process_op
<location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_SYSTEM_RETRYABLE:3 errno=PIN_ERR_BAD_READ:7>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Wed Feb 04 15:30:05 2009  istcdev01  dm:20541  dm_back.c(24):1389 1:istcdev01:cm:18093:1:1301:1233761385:1
DMbe #2: process_op: op 13, err 7

Cause

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