Error On Installing CC&B V2.2.0 Service Pack 4, 5, 6, or 7 (Doc ID 828924.1)

Last updated on APRIL 15, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0.0 and later   [Release: 2.2 and later ]
Information in this document applies to any platform.

Symptoms

There is a known issue with SP4 that may be encountered under specific conditions.

In the unlikely event that you run into this error when installing Service Pack 4, 5, 6, or 7 please contact Oracle Support

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Log File: CCB.V2.2.0-7492501\<env name>.install.log

yymmdd:HHMMSS <crit> ERROR: Corequisite 7244961 is already installed in <env name>

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Log File: CCB.V2.2.0-7830228\<env name>.install.log

yymmdd:HHMMSS <crit> ERROR: Prerequisite 7492501 is not installed in <env name>

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Cause

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