Cannot View Invoice From A Subordinate Account (Doc ID 829120.1)

Last updated on FEBRUARY 11, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.2.1.0.0 [Release 7.2.1]
Information in this document applies to any platform.
***Checked for relevance on 24-Mar-2011***
***Checked for relevance on 06-Sep-2013***


Symptoms

Problem Statement:
Popup error in Customer Center while trying to View Invoice , through Bill Search panel :

"Cannot find the invoice for this bill. The file may have been accidentally deleted from the database. "


Steps To Reproduce:
1) open Customer Center
2) Goto File --> Search
3) Look for "Bills and Invoices"
4) Search with Bill Number : for example B1-150
5) Click Search --> this will display the bill in the second half of the window
6) Select the bill and click 'View Invoice' --> this will throw the above error

In the above scenario , there is an account hierarchy setup with a paying Parent account and one or many non-paying Child account(s). The bill B1-150 happens to be common between the parent and the several subordinate account(s).


Cause

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